Return policy

Return policy

Our returns policy is 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Some types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Intimate and hygiene articles, hazardous materials and flammable liquids or gases are also not accepted.

Other items that cannot be returned:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is possible (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette or record that has been opened

Items that are not in original condition, damaged or missing parts that are not due to our error

Any item returned more than 30 days after delivery

Refund (if applicable)

Once we have received and inspected your return, you will receive an email informing you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited back to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. It often takes some time for the refund to be posted.

If you have done all this and still have not received your refund, please contact us at support@konvot.com.

Sold out items (if applicable)

Only regular priced items can be refunded, unfortunately sold out items cannot be refunded.

Exchanges (if applicable)

We will only replace items that are defective or damaged. If you would like to exchange an item, please email us at support@konvot.com.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you.

If the item was not marked as a gift at the time of purchase or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver who will then be notified of your return.

Shipping

To return your product, you should email us at support@konvot.com to obtain the return address.

You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, it may take different amounts of time for the exchanged product to reach you.